Branch Manager, Service Design & DeliveryJoin to apply for the Branch Manager, Service Design & Delivery role at Watermark Search InternationalBranch Manager, Service Design & Delivery2 days ago Be among the first 25 applicantsJoin to apply for the Branch Manager, Service Design & Delivery role at Watermark Search InternationalGet AI-powered advice on this job and more exclusive features.The Branch Manager Service Design Delivery is an SES Band 1 position, reporting to the General Manager Service Design. The Branch Manager has 10 direct reports, and responsibility for a Branch of between 100 - 140 staff located across multiple locations.It is preferred that the role is performed from Richmond or Geelong. Consideration will be given to other locations including Canberra and Sydney.The Branch Manager Service Design Delivery is responsible for the end-to-end participant journey. The role identifies opportunities to design, improve, and implement changes to processes, products and systems to improve the participant, staff, partner and provider experience.This is a critical leadership role working collaboratively with business, technical, sector engagement and policy leaders to ensure a holistic approach is taken to the end-to-end design and delivery of services. The Branch Manager is responsible for setting the vision for the participant journey and overseeing governance of any changes.The Branch Manager role oversees and manages a prioritised backlog of new features and continuous improvements, balancing long term vision with short term priorities and ensuring a streamlined approach from design into development and deployment. The role provides expert strategic advice to the General Manager, Executives, and Board on service design challenges, opportunities, and priorities. They ensure service design methodologies and mindsets contribute to improved participant outcomes and support the effective delivery of the NDIS.About youYou are an authentic and dedicated leader with a contemporary service design skill-set and a proven track-record managing complex organisation level process design, planning and delivery, large scale social policy reform or participant experience design functions, ideally within a large service provider, large service design consultancy or related Government setting. Proven experience as a strategic design practitioner with a successful track-record managing large teams in human centred design, including planning and research, facilitation, ideation and delivery is key. Although not a pre-requisite, relevant education and professional certifications such as in business or service design (UX/UI) or project management will also be highly regarded and help you to capitalise on opportunities within the organisation.As a progressive leader, an innovator, and a forward-thinking strategist, you approach challenging situations with optimism and curiosity. You enjoy working with people and bring energy and commitment to our shared passion for driving social change, so people with disability have choice and control over their lives.This role is ideal for a leader with a passion for equity, justice and wellbeing of people with disability.What we’re looking for in our ideal candidates:senior service design and digital leadership, with proven ability to lead complex service and digital transformations, embed strong ways of working and execute on long term strategy.a track record of great relationship building, with proven capability to maintain and leverage effective relationships with stakeholders.focuses strategically and is able to set and explain strategic direction for the team to deliver outcomes against accountabilities.ability to navigate complexity and exhibit integrity, drive and resilience in dynamic and personally challenging environments.A customer-centric mindset with a passion for understanding the business needs of the customers who interact with the Branch/Division and working closely with them to address their needs within the NDIA’s risk appetite and relevant compliance requirements.A natural connector and collaborator who thrives on working across teams, identifying shared goals and working in a highly matrixed organisation.Curiosity and preparedness to learn, question the status quo and develop a culture of continuous improvement.A leader who promotes respectful standards of behaviour, reflects on their own biases and behaviours, and demonstrates how they are contributing to promoting a respectful culture, workplace, programs and policies that empower staff and puts participants at the heart of everything we do.For more information regarding the capabilities required of SES APS leaders, please consider the relevant Leadership Profile in line with the APS Integrated Leadership System (linked).About the NDIAThe NDIA’s role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.The NDIA is an independent statutory agency which operates within a legislative and regulatory environment. We adhere to the Australian Public Service Code of Conduct as set out in section 13 of the Public Service Act 1999.Our work is driven by the Corporate Plan which provides strategic direction to achieve our purpose of making a difference so that people with disability can choose and achieve their goals.The NDIA Values are:We value people – We put participants at the heart of everything we do.We grow together – We work together to deliver quality outcomes.We aim higher – We are resilient and always have the courage to do better.We take care – We own what we do, and we do the right thing.Our values reflect our passion and commitment to building a positive, participant-centred culture.What you should knowTo be eligible for employment with the NDIA, you must be an Australian citizen. A candidate’s suitability for employment with the Agency will be assessed through a pre-employment screening process. This will include a criminal history check and the ability to obtain and maintain an Australian Government security clearance, at the Negative Vetting 1 level. This will be arranged for you, if successful.The NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the requirements of the role.We strongly and actively encourage applicants from a diverse range of backgrounds and experiences, particularly people with disability, and including First Nations peoples, people from culturally and linguistically diverse (CALD) backgrounds and LGBTIQA+.Application InstructionsPlease apply via https://watermarksearchinternational.snapforms.com.au/form/ndia quoting Ref No A006007Your application should include:A one-page pitch (maximum 750 words) quoting reference A006007Your pitch is an opportunity to tell us why you are the right candidate for the Branch Manager, Service Design Delivery position. It should highlight relevant examples and accomplishments that demonstrate:Why you want to work in the Service Design division.What you will contribute to the role.How you will build and champion the NDIA’s vision to improve outcomes for people with disability through innovation and collaboration.Be sure to highlight relevant examples and accomplishments that demonstrate your suitability for the role. You can use the SES Band 1 Work Level Standards to ensure you pitch at the right level.The closing date for applications is 11.59 pm AEST Sunday, 29th June 2025RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you.Further information can be found at https://www.apsc.gov.au/recruitabilityReasonable adjustments and support for applicantsReasonable adjustments are available to support applicants through the process.Reasonable adjustments could include:An Auslan interpreterAccessible software.If you would like to receive a comprehensive candidate pack, would like to receive it in another format or would like to discuss the provision of reasonable adjustments please contact Chris Grant on 0493 714 171 or Alison Myatt 0412 630 817 using the National Relay Service 133 677 if required https://www.accesshub.gov.au/about-the-nrs or email search@watermarksearch.com.au.Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionDesignIndustriesCivic and Social Organizations and Government Relations ServicesReferrals increase your chances of interviewing at Watermark Search International by 2xGet notified about new Branch Manager jobs in Greater Melbourne Area.Melbourne, Victoria, Australia 3 weeks agoDandenong, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoNational/Area Sales Manager/Business Development ManagerMelbourne, Victoria, Australia 3 days agoRichmond, Victoria, Australia A$100,000.00-A$120,000.00 1 week agoBrunswick, Victoria, Australia 5 days agoRichmond, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoDandenong South, Victoria, Australia 2 weeks agoDerrimut, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoBranch Manager, Campbellfield (Automotive)Campbellfield, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoSouth Yarra, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$75,000.00-A$80,000.00 3 days agoRegional Manager - CMF (Australia and New Zealand)Melbourne, Victoria, Australia 1 month agoSales & Relationship Manager – General Insurance Broking SoftwareMelbourne, Victoria, Australia 1 week agoSales & Business Development Manager I Plastic PackagingMelbourne, Victoria, Australia A$100,000.00-A$130,000.00 3 weeks agoRegional Sales Manager (Entry level, Cyber Security background)Melbourne, Victoria, Australia 2 weeks agoCampbellfield, Victoria, Australia 3 weeks agoPreston, Victoria, Australia A$162,077.00-A$185,518.00 3 days agoGeneral Manager Sales and Operations - Regional HousingMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoCaroline Springs, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoAbbotsford, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoWe’re unlocking community knowledge in a new way. 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