Senior Change Manager
At HSBC, we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity.
We bring together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.
As an employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture, and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days, and wellness programmes including discounted gym memberships.
International Wealth & Premier Banking (IWPB) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.
It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance, and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
Process Improvement and Change is an important function of HSBC IWPB helping to achieve global and local strategic goals through project delivery. The team consists of Business Analysts, Testing, and Change Management, and works on projects to improve efficiencies and sustainability within WPB.
The team works closely with key stakeholders across IWPB's divisions, as well as the Transformation and Technology team.
In this role, you will coordinate change across IWPB, so that the investment portfolio of initiatives delivers the most impact to our customers, people, and community. You will also work to continuously improve our ways of working.
Your main responsibilities will include:
* Develop the change framework, as part of design thinking change lifecycle
* Engage stakeholders, identify impacts, respond to the situation and context of our customers and people to develop change plans, processes, and frameworks
* Develop effective relationships with all business leads, and work with change teams to effectively deliver change in partnership with these leads
* Lead ways of working and agile practices for Design, Digital, and Delivery
* Lead a team of change managers, including nurturing their relationships with all customer value streams/lines of business