IT Specialist - Card Payments
Ready to keep the engine of digital banking running — and help us take it to the next level?
Apply now and bring your expertise to where it matters most.
As part of our Digital Banking and Payments team, you'll be the go-to expert for card payments and transaction processing systems.
This is a role where your knowledge of Visa, FPA, and payment schemes will directly keep our customers' transactions running smoothly — and help us adapt to ever-changing industry standards.
From supporting our transaction switch to implementing new card scheme requirements and fraud prevention measures, you'll be hands-on in ensuring the speed, security, and compliance of every payment.
What will your key responsibilities include?
* In this role, you'll provide 2nd and 3rd line application support for card payments systems, including transaction switch and scheme integrations
* Analyse and troubleshoot transaction issues, identifying fixes or vendor escalations
* You'll work closely with vendors, business SMEs, and internal teams to ensure everything from fraud detection to token assurance works smoothly and meets changing regulatory and customer expectations.
* Enhancing our card processing systems to align with strategic digital initiatives
* Supporting our transition to tokenisation and smarter fraud monitoring
* Supporting releases, vendor fixes, and bug investigations
* Providing operational support for critical incidents and outages (including on-call)
What are we looking for?
* Knowledge and or understanding of the Payments Industry including understanding and application of all reverent scheme and laws including but not limited to: Epayments Code, Bpay Scheme, BECS, COBA.
* Strong working knowledge of card payments, Visa, FPA and an understanding of scheme compliance updates
* Background in financial services, ideally in a digital or retail banking environment
* Strong analytical mindset and experience working with third-party vendors and external stakeholders
* Understanding of Agile practices and incident/change management processes
* Resilience and adaptable with the ability to manage change, conflict and resolve problems
* Well-developed communications and stakeholder engagement capabilities.
* Strong time management and organisational skills, including the ability to effectively allocate work to a team.
* Can translate a technical issue into a business context
Why join us?
Beyond the expected perks that we're proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.
* Boredom? Never heard of it.
We're all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
* We're all about bringing people together
* whether it's through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
* Learning never stops here.
Whether it's LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.
About us
As one of Australia's largest customer-owned banks, we're a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we've helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:
* Lead with heart
– We genuinely care about achieving better outcomes for our customers and communities.
* Own the action
– We build trust by doing things the right way, with honesty and transparency.
* Embrace opportunity
– We look ahead, focusing on our strengths and expertise to challenge the status quo.
* Thrive together
– By working as one, we create the best possible future for our customers and communities
And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.
A note to recruitment agencies:
We've got this role covered, so no need to get in touch As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding
NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a
skills assessment
, comprehensive
background check
,
Bankruptcy Check
and a
National Police Check
.
We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.