NRW Pty Ltd | Perth Metropolitan Closing date : **************
NRW Holdings are now seeking a highly motivated Service Desk Analyst to join our IT Support team in our Belmont Head Office. You will be the first point of contact for IT support and your responsibilities will include resolving technology issues remotely via the telephone and email, recording interactions within the ITSM toolset as well as escalating any issues for resolution to second level teams as required.
We are looking for someone with a desire to achieve and accomplish the tasks given to them in an efficient and effective manner. Strong customer service skills are paramount in this role as you are supporting our internal clients.
Responsibilities
Liaising with employees regarding queries and troubleshooting IT issues within the business
Provide system and infrastructure support to functional areas
Offer basic informal training to users on approved software
Create and maintain internal knowledgebase and user documentation
Installation and configuration of software packages
Monitoring of systems and networks to ensure optimum performance
Set and controlling security levels and systems access
Maintaining asset management register and Information Technology Service Management (ITSM) tools
Participate in the service desk on call roster
Preferred skills and qualifications
Minimum 1 year experience in a similar role
High level customer service skills
Previous experience in a similar position within the resource sector is highly desirable
Excellent analytical and problem-solving skills
In depth understanding of computers, operating systems, networking and applications
Strong troubleshooting abilities
What's on offer with NRW
Excellent salary and benefits on offer
NRW commitment to training & development
Referral bonus program – earn $3k for a successful referral
Multiple company benefits including income protection insurance, Employee Assistance Program (EAP), discounted private health insurance, paid parental leave, salary sacrifice options & novated leases available
Enjoy employee discounts with exclusive deals for groceries, entertainment, fuel vouchers, incredible savings on tech products and so much more – there are over 450 retailers offering amazing deals through our new benefits platform
NRW is an Equal Opportunity Employer and we strongly support diversity in our workforce. Applicants from a wide sector of the community, including women and Indigenous cultures, are encouraged to apply.
If you would like to be part of the high performing NRW team,
APPLY NOW.
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