Technical Support Engineer
We are seeking a proactive and skilled Technical Support Engineer to provide dedicated and efficient support to our executive leadership team. This role is crucial in ensuring seamless technology experiences, allowing our executives to focus on their strategic priorities.
About the Role:
* Troubleshoot technical issues, provide timely solutions, and maintain a high level of professionalism and discretion.
* Provide direct technical support to executive-level users across various devices and operating systems.
This role involves troubleshooting and resolving hardware and software issues, managing and prioritizing support requests, and collaborating with other IT teams to escalate and resolve complex technical issues.
Responsibilities:
* Provide technical support to executive-level users across various devices and operating systems.
* Troubleshoot and resolve hardware and software issues, including network connectivity, application errors, and peripheral device problems.
* Manage and prioritize support requests, ensuring timely resolution and clear communication with executives.
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience.
* 3-5 years of experience in technical support, with exposure to supporting executive-level clients preferred.