Job Description:
* Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met
* Managing IOS and Android devices like mobile phones and IPADS through Microsoft Intune
* Performing monthly Windows machine patching and application deployments using SCCM 2012
* Microsoft server 2012 and 2016 administration. Active Directory skills and experience
* Performing Server health checks and group policy administration
* Provide support for MS Exchange Server 2013
* Azure Active directory administration
* Management of Konica Minolta printers via YSOFT and troubleshooting printer issues
* Incidents, service requests and change management using BMC Remedy force tool
* Knowledge on Service Now ITSM Platform
* Timely and professional follow up on all calls, Quick identification, and control of high priority issues
* Troubleshooting MS Office 2016 and Office 365 issues
* O365 Mailbox, distribution list and shared mailbox creations
* Troubleshooting outlook issue
* Installing software's and troubleshooting application related issues
* Managing hardware and software CMDB
* Coordinating with vendors to troubleshoot issues
* Providing on call and on-site support
* Troubleshooting Network, VPN and Switches related issues
* Performing Data Center tasks
* Monitoring SCOM and Nagios alerts and resolving the issues
* Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement
* Promptly responding to user issues via email, phone and in person
* Providing support to VIP users
* Experience in diagnosing and supporting AV systems like Polycom
* Excellent troubleshooting, multitasking, problem solving and time management skills
* Experience on Toshiba, Dell, Microsoft Surface, Lenovo, HP and MAC laptops
* Re-imaging the laptops
* Working on Windows 10, 8 and 7 machines and troubleshooting the issues
* Microsoft System Center 2016 Virtual Machine Manager support and administration
* Providing support for OneDrive, SharePoint, Microsoft Teams
* Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers
* Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP)
* Providing remote support through Phone and other tools like (RDP, Team Viewer and Skype for Business)
* Troubleshooting Network issues (LAN, Wi-Fi issues)
* Monitoring security patch updates
* Good Hands on knowledge on Compliance and security pertaining to patching windows.