Join us on a Transformational Journey at UnitingCare:
UnitingCare is embarking on an exciting transformation to unify our finance systems —enhancing the way we support the people and communities we serve. To ensure the success of this strategic initiative, we're offering a number of brand-new, maximum 2-year term contract roles to help maintain and strengthen our core business-as-usual (BAU) operations during this pivotal time.
This is a unique opportunity to be part of a purpose-driven organisation, contribute to meaningful work, and gain valuable experience in a dynamic and supportive environment.
Reporting to the Credit & Collections Supervisor, the Credit Controller will work in a highly collaborative manner with cross functional teams, the role will be responsible for ensuring the timely collection of overdue accounts and active case management of debtor portfolios, with a strong focus on achieving Best Practice results. Working within a high performance team, the individual must be able to work in an environment where they take ownership and accountability for their portfolio to ensure monthly aged debt targets are achieved.
We are looking for an analytically minded person that understands the holistic approach, to maximise business and team outcomes through actively contributing to process improvement in alignment with strategic direction.
Please note, this is a maximum 2-year contract position. Flexibility is important to us, and we know it is to you, too - this role supports hybrid working at the appropriate time.
Your part in our UnitingCare team:
* Analysis of accounts within assigned Debtor portfolio to ensure outstanding debts are prioritised effectively to reduce arrears, maximise cash collection and reduce bad debt in line with strategic outcomes.
* Understand and identify key risk indicators and flag immediately to ensure early collection intervention to mitigate non-payment.
* Provide business recommendations to close risk/revenue gaps identified and drive continuous improvement.
* Provide exceptional customer service through active listening, the application of empathy and clear communication in a high-volume environment
* Case manage specialised Debtor portfolios (e.g. deceased estates, bankruptcies, legal action, etc.) and manage complex queries as required in line with Company Policies and relevant Legislation.
* Prepare case files for legal review and action based upon recommendations with appropriate Business approval.
* Assess Customer credit related issues including Financial Assistance applications and flag Customers experiencing Hardship to ensure appropriate actions are put in place with the relevant stakeholders to mitigate doubtful debts.
* Complete complex reconciliations to ensure accurate Customer records and financial reporting.
* Ensure all Collection activity is made in line with ACCC (Australian Competition & Consumer Commission) guidelines, policy and procedures, and noted and recorded accurately and concisely with appropriately diarised follow up actions.
* Ensure appropriate identity verification and understanding of EPOA (Enduring Power of Attorney) status.
What makes a difference for us?
* Minimum 3-5 years' experience in Credit Control role within a large multidimensional organisation with high volume billing and large customer base
* Demonstrated experience in credit risk identification and assessment
* Demonstrated experience in achieving monthly KPI's
* Demonstrated experience making a large volume of calls in a polite and courteous manner to achieve positive outcomes
* Demonstrated experience in negotiation, dealing with complex queries and handling difficult conversations
* Demonstrated experience in understanding the legal process and preparing files for escalation
* High attention to detail and accuracy; pro-active approach to task
* Desirable: Knowledge of Dynamics 365, AX09, PeoplePoint, SAP, Intermediate PowerBI capabilities, Experience in large complex organisations, Working knowledge of AASB 16 (Leases)
* Essential: Advanced Excel
What makes a difference for you?
The opportunity to be part of the second-largest Queensland employer who has been leading by example as a proud not-for-profit, for more than 100 years. Joining our team, you'll be welcomed as part of the UnitingCare family. We're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital.
* Flexible work arrangements to support work-life balance.
* Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
* A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.
* Career development opportunities to challenge yourself, grow and make a meaningful difference
* 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
* Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.
Diversity & Inclusion
Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will provide welcoming, safe and nurturing services for children, implement measures to prevent child abuse and neglect within our services and appropriately and immediately address child abuse and neglect if it does occur.