Customer Service Experience Specialist
We are seeking a Customer Service Experience Specialist to deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
This is an exciting opportunity for individuals who understand that every interaction can make a real difference in a person's life. As a Customer Service Experience Specialist, you will provide comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
About the Role:
* Service Excellence Superpower: Deliver exceptional customer service experiences consistently in a fast-paced environment.
* Fountain of Knowledge: Become a trusted resource, providing accurate and up-to-date information on government services and processes.
* Human-First Approach: Maintain a positive, empathetic, and professional approach in every interaction.
* Problem-solving Pro: Master complex enquiries, leveraging your problem-solving skills and expertise.
* You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system.
Your Skills to Pay the Bills:
* Excellent communication and interpersonal skills, with the ability to build rapport with customers.
* Strong problem-solving & critical thinking abilities to address customer queries effectively.
* Commitment to delivering impressive customer service experiences.
* Flexible & adaptable to changing priorities in a fast-paced environment.
* Computer proficient (& keen to develop further).
What We Offer:
* Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
* Career Growth - We move at pace, so do our team members when it comes to career progression & development.
* Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock.
* Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment.
* Employee Referral Program - We reward our employees for helping us find top talent.
We believe in fostering an inclusive culture that embraces individuals of all backgrounds and talents.