Universal Cranes is a privately owned family business that operates mobile crane hire branches throughout Queensland and New South Wales. We have a fleet of 200 cranes ranging from 3T to 1200T, including minicranes, Frannas, all-terrains and crawler cranes. Universal Cranes began as a family crane hire business in 1993 and have grown to become a national crane hire company. We pride ourselves on maintaining a family business service culture while providing our clients with a national high-capacity fleet. The Sunshine Coast branch of Universal Cranes has been serving the local crane hire market for over 10 years, earning a strong reputation. Our fleet includes 12 mobile cranes, 5 trucks, and a dedicated local team of 25 personnel. About the Role: To be considered for this role, you must demonstrate excellent communication skills, with the ability to work autonomously and cohesively with the broader team. You will have a proactive mindset, be a team player, and possess the flexibility to meet the changing needs of the business. Reporting to the Sunshine Coast Branch Manager, duties include but not limited to: Day-to-day administrative support, including purchasing, scheduling, document management, and handling correspondence to ensure smooth operations with-in the team. Performing and coordinating daily administrative activities to support the efficient operation of the branch. Preparing, reviewing, and submitting invoices accurately and on time. This involves working closely with the operations team to confirm billing details and promptly addressing any discrepancies. Assist in scheduling and coordinating crane hire services, including communication with clients and field staff. Handle incoming calls, emails, and inquiries, providing excellent customer service. Ensure accurate data entry and record keeping. Assist Branch Manager with preparation of reporting requirements Assist with preparation of Health and Safety, Environmental and Quality reporting and auditing requirements Managing uniform/PPE ordering and maintenance Raising purchase orders and monthly reconciliations Managing office budgets and ensuring cost-efficiency Facilitating effective communication with colleagues in local branch and in other branches Ensuring compliance with health and safety regulations Ensuring customer compliance portals are up to date and compliant Coordinate training and inductions for field staff. Maintain compliance documentation for personnel and equipment. Collaborate with the team to improve office processes and enhance overall efficiency. About you: Minimum 5 years of administration experience in a similar role. Excellent communication and interpersonal skills. Proficiency in diary management and experience with Microsoft Outlook. Strong organizational and time management skills. Experience with financial management and reporting. Proficiency in MS Excel and Word; experience with NetSuite Oracle is preferred. Ability to work independently and as part of a team. Attention to detail and a proactive attitude. If you are interested, please apply with your CV and Cover Letter today!