$75k + $15k Car Allowance + Super + Commission Monday to Friday roster with Every Christmas Off!
Exciting multi-site role Customer Service Officer Hospitality Supplier Sunshine Monday to Friday Work, Life, Balance 2 positions available!
Be the first point of contact that makes a difference!
Searching for highly motivated, proactive, and customer-focused individuals to provide exceptional service in a busy and fast-paced environment.
This role offers the opportunity to engage directly with customers, solve problems, and ensure smooth and accurate order processing from start to finish.
Responsibilities: Answer customer calls with energy, professionalism, and a solutions-first mindset.
Accurately process customer orders, from product selection to invoicing.
Offer alternative products when items are out of stock.
Identify opportunities to upsell based on customer needs.
Provide clear and timely delivery updates.
Guide customers on using the self-service ordering portal.
Assist sales and internal teams with quotes and administrative tasks.
Reach out to customers with friendly reorder reminders.
Work closely with warehouse and operations to ensure seamless delivery.
Manage returns and credits smoothly and professionally.
Requirements: Positive, proactive attitude with a problem-solving mindset.
Strong communication skills, with the ability to make every customer feel valued.
Experience managing a variety of products and working under pressure.
Confident in negotiating win-win outcomes.
Proficient in systems such as Netsuite, Excel, and Microsoft Office.
Previous experience in a customer service role is advantageous.
Key Competencies: Problem Solver - Able to think quickly and provide practical solutions.
Team Player - Works well with others and contributes to group success.
Customer-Centric - Takes ownership of delivering a positive customer experience.
Attention to Detail - Maintains accuracy in all tasks.
Apply NOW Job ID: 210189To apply online, please click on the apply button.
Alternatively, for a confidential discussion, please contact Amanda Dark on ****** the reference number above, or check out our website for other available positions.
number: 210189_174590739467140 Profession:Administration & Office SupportAdministrative AssistantsHospitality & TourismBar & Beverage StaffCompany: Frontline RecruitmentDate posted: 29th Apr, 2025