Job Overview
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The Customer Experience Coordinator plays a pivotal role in ensuring exceptional customer satisfaction and driving business growth through efficient case management.
Key Responsibilities:
* Manage and resolve cases that originate from inbound customer inquiries, providing timely and effective solutions.
* Collaborate with internal teams to ensure seamless order fulfilment, supplier follow-ups, and escalations.
As a key member of the customer experience team, you will be responsible for managing complex cases, collaborating with stakeholders to resolve customer issues, and driving improvement in customer satisfaction (CSAT) and net promoter score (NPS) outcomes through consistent, high-quality case management.
Requirements
Skills and Qualifications:
* Proven ability to manage and resolve complex customer cases.
* Excellent communication and problem-solving skills.
* Ability to work collaboratively as part of a dynamic team.
Benefits:
* Opportunity to drive business growth and improve customer satisfaction.
* Chance to develop skills and expertise in customer experience management.
* Collaborative and dynamic work environment.
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and driving business success. If you possess excellent communication and problem-solving skills, and are able to work collaboratively as part of a dynamic team, we encourage you to apply.