Support a Connected Community
At our organisation, we envision communities where people are connected with care. As a vital member of our team, you will play a key role in building a culture that thrives on collaboration and mutual respect.
* We value our customers, working together to achieve success through shared goals and values.
* We take ownership of our actions, innovating and adapting to meet the evolving needs of our community.
* We celebrate diversity and inclusion, fostering an environment where everyone feels valued and supported.
This is a permanent part-time position with defined hours, Monday to Friday. It is well suited for university students, individuals returning to the workforce, or those seeking a role that aligns with school hours.
As a Support Specialist, you will:
1. Troubleshoot and resolve general and level 1 software support enquiries across various products
2. Provide exceptional customer service and manage support cases from beginning to end
3. Ensure customers are updated with resolved incidents by proactively managing your daily caseload
4. Interact with internal and external support teams for incident resolution
5. Contribute to developing our internal knowledge base
6. Participate in an 'After Hours' on-call roster to ensure our customers are supported when they need us
7. Capture and clearly articulate case notes, activities and outcomes within industry standards
Required Skills and Qualifications
* Current or previous experience in a customer-facing role
* A confident and professional verbal and written communication style with a personality that supports effective collaboration
* A passion for working in a collaborative team environment
* A genuine interest and aptitude in technical software applications
* Time Management skills and the ability to prioritise workload
* A problem-solving mindset and critical thinking skills
Benefits
* Market-leading benefits that make us a preferred employer
* Flexible work arrangements that help you strike the right career balance
* Exciting start to, or positive development of, your career, with opportunities for growth and advancement
* Belong as part of a dynamic and highly supportive team with a strong dedication to our mission
* Enrich your experience by supporting our community heroes
Submit a capability statement/cover letter highlighting your experience and how you meet our requirements, and an updated copy of your resume. For more information, please contact our representative.