3 Month contract | Onsite role | Strong chance to extend
We're partnering with a well established organisation to find an experienced Desktop Support Engineer (Level 1 & 2) to join a growing internal IT team. This is a hands-on role supporting a diverse user base across corporate, warehouse and manufacturing environments, offering strong exposure to both on-site and remote support.
In this position, you'll be responsible for delivering high-quality Level 1 and 2 support, ensuring users are supported efficiently and professionally across hardware, software and network-related issues.
Key responsibilities include:
* Providing Level 1 & 2 helpdesk support both onsite and remotely
* Managing incidents and service requests via Jira Service Management
* Installing, configuring and maintaining end-user hardware and applications
* Supporting user onboarding, access management and device setup
* Troubleshooting issues across Windows, Microsoft 365, networking and peripherals
* Escalating complex issues to third-level support where required
* Maintaining accurate documentation and asset registers
* Contributing to continuous improvement initiatives and IT best practice
* Delivering ad-hoc user training and promoting self-service where appropriate
We're looking for someone with:
* 2+ years' experience in a Level 1 & 2 desktop or IT support role
* Strong experience supporting Microsoft environments (
Windows, M365, Teams, SharePoint
)
* Hands-on experience with
Azure AD, Windows Server and endpoint management tools
* Solid networking fundamentals (TCP/IP, VPNs, patching, connectivity)
* Experience supporting laptops, desktops, printers, mobile devices and peripherals
* Exposure to SCCM/MECM, Endpoint Manager and security tooling
* Excellent communication skills and a proactive, team-focused approach
Highly regarded but not essential:
* Experience supporting warehouse or manufacturing environments
* Exposure to backup solutions (e.g. Veeam)
* VoIP or SD-WAN experience
Why Apply?
* Join a stable organisation with a strong internal IT culture
* Work closely with the business and see the impact of your work daily
* Broad technical exposure across modern Microsoft technologies
* Supportive, experienced IT team with a strong focus on user experience