About This Role
Utilise your expertise in business analytics to provide technical advice and guidance within the emergency management sector. This fixed‐term (12‐month) opportunity is part of a high‐performing and passionate team in the Victorian Public Service. Salary: VPS Grade 5: $113,022 – $136,747 plus superannuation.
About The Business Unit
Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, coordinates the emergency management system in Victoria. EMV integrates policy, strategy, operational coordination and planning across the sector to build safer, more resilient communities. It works closely with government and agencies across the emergency management portfolio and is led by the Deputy Secretary / Chief Executive and Emergency Management Commissioner.
About The Role
The Salesforce Business Analyst is part of the Recovery Programs Coordination and Delivery Branch within EMV, supporting ongoing enhancements to the Salesforce Customer Relationship Manager (CRM) product. The role reports to the Product Manager – Salesforce CRM. Working within a lean, embedded delivery team, you will support the Product Manager by eliciting, documenting and validating business requirements through interviews, workshops and observation. You will translate user needs into well‐structured user stories and acceptance criteria for development, coordinate user acceptance testing, maintain accurate system documentation and produce user guides and onboarding materials for different teams. You will also triage day‐to‐day queries from business teams and raise escalations as required.
Responsibilities
* Engage with business team representatives to elicit, document and validate requirements for CRM enhancements and changes, applying techniques such as interviews, workshops and observation to understand user needs and current pain points.
* Translate business requirements into clear, well‐structured user stories and acceptance criteria in collaboration with the Product Manager, ensuring backlog items are ready for development.
* Coordinate and support user acceptance testing across business teams, design test scenarios, track outcomes, manage defect resolution and obtain sign‐off, ensuring delivered changes meet agreed requirements before release.
About You
* Demonstrated experience in a systems or IT‐focused business analyst role, including requirements elicitation, process mapping and translating complex business and technical needs into well‐structured user stories and acceptance criteria within an agile delivery framework.
* Hands‐on working knowledge of Salesforce CRM, including familiarity with standard objects, flows, user management and configuration concepts and the ability to engage credibly with developers on platform capability and constraints.
* Ability to create clear process maps and workflow diagrams using standard tools (e.g. Miro, Lucidchart or Visio) to support requirements definition and stakeholder alignment.
Qualifications
* Salesforce Administrator certification or equivalent demonstrated experience working within Salesforce environments is highly desirable.
* Salesforce Business Analyst and/or Service Cloud Functional Consultant certification would be considered a significant advantage.
* Relevant tertiary qualifications in Business, Information Systems, or a related field would be highly regarded.
Pre‐Employment Checks
The successful candidate will be required to undergo pre‐employment checks which may include national police checks and misconduct screening.
Important Information
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We aim to prevent harm of any kind, have zero tolerance for racism, child abuse and inequality, and foster a culturally safe, child‐friendly environment for all children and young people we have contact with, or are impacted by our work.
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