Customer Service Representative Role
We are seeking passionate, energetic and motivated individuals to join our team as a Customer Service Representative. As the face of our brand, you will interact with customers at the rental counter, complete rental bookings and respond to general customer inquiries.
In this role, you will:
1. Establish customer car rental needs by actively listening.
2. Review various add-ons and services to determine what may best suit the customer.
3. Communicate rental procedures and guidelines effectively.
4. Complete rental bookings in a timely, efficient, and accurate manner.
5. Answer customer questions and inquiries.
About the Job Description
This is a full-time position that requires availability to work on a rotational roster including evenings, weekends, and public holidays. You must have a valid driver's licence and be able to work in a fast-paced environment while delivering exceptional customer service.
What We Offer
We provide hourly pay + loadings + commission incentives. Our wellbeing programme includes life insurance, discounted health insurance, and superannuation options. You also get access to Perkbox – discounts and offers with hundreds of retailers and big brands, including cinema tickets, fitness classes, shopping discounts, and much more. Additionally, you receive employee discounts on car rental across our group. An Employee Assistance Programme (EAP) provided by Converge is available 24/7 for your mental health and wellbeing. Full training is provided to help you achieve your goals & reach your potential.
Required Skills and Qualifications
To be successful in this role, you should have previous experience within retail, hospitality, customer service, or similar roles. You should be able to follow procedures and adhere to company guidelines and standards. You must also be comfortable learning and using various computer systems to accurately input rental information.