Office Administrator
Fresenius Medical Care
is seeking an experienced Office Administrator to provide high-quality reception, secretarial and administrative services within a dialysis clinic.
Primary Purpose of the Role
Provide high-quality reception and secretarial services to patients, staff and clinic manager in a caring and supportive manner.
Perform the clerical and administrative functions required to efficiently operate a dialysis clinic.
Key Responsibilities
General Administration
Answer the switchboard politely and professionally.
Liaise with patients and families compassionately.
Perform general clerical tasks: filing, minute-taking, agenda creation.
Manage petty cash dispersal and reconciliation.
Maintain and order general office supplies.
Participate in the quality-improvement program.
Coordinate use of the centre for physicians and public-hospital visiting staff.
Act as contact point for IT issues in the clinic.
Collate and forward state and internal statistics as required.
Data entry as required.
Manage accounts-payable processing for the clinic.
Liaise with maintenance contractors and ensure compliance with occupational health & safety policy.
Provide support for the Clinical Advisory Committee (where applicable).
Organise patient transport to and from the dialysis clinic.
Book and manage patient appointments.
Perform other duties as assigned by the Clinic Manager.
Billing Administration
Ensure all necessary forms for new patients are completed and correctly loaded into the billing system.
Prepare and collate supporting documentation for invoices.
Handle banking procedures for cheque and cash payments.
Maintain an accurate record-management system of all patient records.
Prepare and maintain reconciliation records.
Forward ISIS data to the State Health Commission monthly.
Forward HCP data to Private Health Funds monthly.
Competencies
Essential
Intermediate computer competence in MS Office.
Experience in health-fund billing administration.
Excellent customer-service skills.
Effective communication and interpersonal skills; works well within a multidisciplinary, multicultural team.
Ability to work with confidentiality, discretion and maturity.
Ability to multi-task in a busy, stressful environment.
Ability to prioritise tasks amid interruptions and unplanned events.
Desirable
Minimum 2 years' experience in an administration position.
Knowledge of infection control / hygiene principles and their implementation into daily practice.
Job Details
Seniority level
: Entry level
Employment type
: Part-time
Job function
: Administrative
Industry
: Hospitals and Health Care
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