Job Overview
We are seeking an ICT Support Officer to join our team as an extension of our Provisioning and Support Team.
The ICT Support Officer will be responsible for undertaking moderately complex work, under general direction, utilising functional expertise within the area of ICT support. The role involves administering IT equipment and services within the IT Infrastructure Section.
Key Responsibilities:
- Analyze business requests and identify solutions to meet business requirements
- Install, configure, test and troubleshoot IT hardware and software
- Resolve issues related to usability, customization and connectivity
- Receive, check and process purchase requests and verify incoming and outgoing goods against records
- Create and maintain accurate records
- Build and maintain effective stakeholder relationships, including representing the work area at internal and external meetings and conferences
- Communicate effectively and professionally
- Contribute to doctrine, election preparation and delivery activities in accordance with the election readiness framework
- Perform additional duties or assume responsibility of functions as directed from time to time
Additional Requirements:
- The volume of duties significantly increases during an electoral period, and there may be a requirement to work outside of standard business hours during this time
Essential Criteria:
You must hold a Baseline clearance or above for this role