Capgemini Adelaide, South Australia, Australia
Oracle CX Architect
Location: Adelaide, South Australia, Australia
Responsibilities
Lead the end-to-end CRM architecture across Oracle RightNow, Fusion Sales, Fusion Service, and Eloqua platforms.
Translate complex business requirements into scalable, secure, and high-performance CRM solutions.
Conduct solution design workshops and develop architecture blueprints, data flow diagrams, and integration frameworks.
Drive requirements gathering and produce comprehensive solution design documents, including sales and service process flows, integration architecture, and effort estimations.
Configure and manage integrations between Oracle B2C Service, Oracle CX modules, and Eloqua.
Maintain and optimise core functional areas such as Accounts, Contacts, Leads, Opportunities, Quotes, Activities, Incidents, Mailings, Customer Portal and other standard CRM objects.
Execute tasks related to file-based data import/export and data migration activities.
Qualifications
Over 10 years of proven experience in CRM architecture and implementation.
Extensive hands-on expertise with Oracle RightNow (Service Cloud), Oracle Fusion Sales & Service, and Eloqua.
Experience architecting and implementing solutions across Oracle B2C Service, Oracle CX Sales & Service, and Eloqua.
Knowledge of Eloqua features including custom data objects, campaign automation, data synchronization and integration, Eloqua APIs.
Benefits & Culture
You will be part of a diverse collective of free-thinkers, entrepreneurs and industry experts, with exposure to large-scale transformation and opportunities for growth.
We promote a positive work-life balance with hybrid working models and flexible arrangements.
Countless learning and development opportunities – from thinktanks to hackathons, and access to 250,000 courses and external certifications.
Comprehensive total reward package including core and flexible benefits, and a Peer Recognition Portal called 'Celebrate'.
Inclusive workplace culture driven by our core values and the 'Inclusive future for all' campaign.
How to Apply
Apply today to join Capgemini as an Oracle CX Architect in Adelaide.
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Position Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Design, Art/Creative, and Information Technology; IT Services and IT Consulting (Industries)
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