Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients.
We have 10 new openings in a team for proactive, enthusiastic, and technically savvy level 1 support agents.
Unisys offers industry best practice training, a collaborative work environment, and opportunities for career progression that can kick-start your career in Information Technology.
What success looks like in this role: Respond to and resolve customer requests related to software, hardware, and network operations difficulties by providing fast, efficient, and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our contact management system. Assign incidents and requests to the correct support group. Act as a single point of contact on logged incidents and problems. Perform diagnostics to initiate the problem management workflow. Provide clients with a reference number for their incident/request. Understand various media sources that interface with the Service Desk. Support multiple clients through professionalism and insight. Be flexible to work in a 24/7 environment, including rotating shifts, nights, and weekends. Understand and uphold Unisys Policies and Procedures, including time reporting and attendance. You will be successful in this role if you have: Baseline Security Clearance is required. Must be an Australian Citizen. Customer service experience is preferred. Relevant education, training, or experience in Information Technology is desirable. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other protected category.
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