Job Summary:
We are seeking a friendly and professional Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive impression of our organization. The ideal candidate will have excellent phone etiquette, strong guest service skills, and the ability to multitask in a fast-paced environment. Computer skills will be required, we use Satin booking system, and training for this will be supplied on the job.
Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor
- Answer phone calls and direct them to the appropriate department or individual
- Provide information about our services, facilities, and amenities to guests
- Assist guests with check-in and check-out processes
- Handle guest complaints or concerns in a professional manner, escalating as necessary
- Maintain a clean and organized front desk area
- Manage reservations and ensure accurate booking information
- Coordinate with other departments to meet guest needs and requests
- Perform administrative tasks such as filing, data entry, and record keeping
Skills:
- Excellent phone etiquette and communication skills
- Strong customer service and guest relations abilities
- Proficiency in using phone systems and office equipment
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel management systems is preferred
- Professional appearance and demeanor
Join our team as one of our Motel Receptionisst and be part of an organization that values exceptional customer service. Immediate start available with on the job training.
Job Type: Casual
Pay: $33.00 – $47.00 per hour
Experience:
* MS Office: 1 year (Preferred)
* Customer service: 1 year (Preferred)
Work Authorisation:
* Australia (Preferred)
Work Location: In person