** This role is at Commonwealth Bank (not for Hatch)**
Hatch is supporting Commonwealth Bank to find a great Customer Service Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Commonwealth Bank.
**About the role at Commonwealth Bank**
As a Customer Service Specialists in our Credit Card team, you will receive incoming calls from our colleagues in our frontline retail branches, as well as direct customer enquiries in relation to customer's credit and debit card facilities. You will be responsible for supporting customers through problem identification, investigation and solutions outcomes.
**Seniority**
**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Commonwealth Bank.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
**Salary**: $50,000.00 - $120,000.00 per year
Schedule:
- 8 hour shift