Position Number: P00058
Directorate: Environment & Planning Services
Service: Directorate Services
Location: Katoomba
Position
Classification:
Band 12
Date
Created/Updated
February 2026
POSITION PURPOSE/OBJECTIVE
This role provides expert support in business planning, systems development, and
analysis to ensure the Directorate is well prepared to anticipate and respond to changes
in the external environment. It leads initiatives that continuously improve how services are
delivered, making sure they are efficient, effective, and meet high standards in a sensitive
financial context. The position also ensures that day-to-day operations are closely aligned
with organisational goals, focusing on sustainable financial management, excellent
customer service, and clear, compliant processes.
RELATIONSHIPS
Reports to (Position Title): Director Environment & Planning Services
Report to (Position Number): P00003
Staff Responsibility: 12 EFT
Key Internal Relationships: Directorate services and subject matter
specialists; Executive and Senior Leadership
Teams including Information Technology,
People & Culture, Communications, Strategic &
Operational Finance and Customer Services.
Key External Relationships: Residents and other members of the community;
Councillors, Government authorities
(significantly, the Department of Planning,
Department of Local Government) software
developers / providers, applicants for
development, consultants, Council's legal
advisors and other relevant external agencies.
KEY RESPONSIBILITIES
* Lead and manage the Business & Systems Team, supporting staff performance,
development, and wellbeing.
* Scan and analyse external trends, legislation, and market changes, and help position
the business to adapt and respond effectively.
* Work closely with service managers on business planning, budgeting, and financial
management activities for the Directorate, including identifying opportunities to
increase external funding and revenue.
* Track progress against work plans, budgets, and performance targets, and report
regularly to senior management.
* Design, implement, and improve business systems and processes to support efficient
and consistent service delivery.
* Lead the use of technology and digital tools to support planning, communication, and
service delivery.
* Review and improve documents to make them clear, accessible, and easy to
understand, including policies, guides, forms, checklists, strategies, and templates.
* Monitor legislative and policy changes and ensure services and processes remain
compliant.
* Promote continuous improvement, quality customer service, and a positive workplace
culture across the Directorate.
* Contribute to organisation-wide projects and represent Council on relevant external
committees.
* Identify gaps or issues with data or web content and implement corrective actions.
People and Leadership
* Provide clear leadership, guidance, and support to team members.
* Build positive working relationships across the organisation and with external partners.
* Support staff learning and development through coaching, mentoring, and training.
* Encourage collaboration, innovation, and accountability within the team.
Guiding Principles
* We act as one organisation responding to the changing needs of our LGA and
community
* We are strategy led, driven by our Community Strategic Plan with clear priorities and
focus
* We are service focused & we continuously improve service provision and provide
excellent customer service
* We collaborate and work together to achieve our outcomes
* We ensure safety and well-being is at the centre of our organisation, operations and
culture
* We are a financially sustainable organisation, living within our means, ensuring best
value resource allocation
These Guidelines complement the Council's adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community.
Workplace Health & Safety
Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.
You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.
COMMUNICATION
This role uses a wide range of communication skills to clearly explain, influence, and
promote the Group's work, achievements, and business opportunities. Strong persuasive
skills are needed to help develop and implement new approaches and directions, and to
gain support from stakeholders.
A plain-English approach is essential to ensure complex issues and standard documents
meet legislative and Council requirements, and are written in a way that is easy to
understand and consistently applied by staff, customers, and the wider community.
JUDGEMENT & PROBLEM SOLVING
This role involves making sound decisions on complex issues, often where information is
unclear or competing priorities exist. It requires the ability to think strategically while also
making practical, day-to-day decisions that support quality outcomes and manage risk.
The position plans and delivers operational actions that achieve both organisational and
Directorate objectives. It requires the ability to move easily between big-picture thinking
and important details to develop effective systems, clear procedures, and a capable
workforce that continues to add value to the business.
AUTHORITY
This position co-ordinates the Directorate's business and systems functions, including
staff, budgets, and work programs. It has the authority to advise on major policy areas and
significant organisational issues, introduce innovative ways of working to meet changing
circumstances and improve customer service, and analyse complex information to support
sound decision-making. The role operates within delegated authority, ensuring all
decisions and processes are transparent, ethical, and in line with Council requirements.
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
Qualifications: Tertiary qualifications preferably at the degree level in business
management or an associated discipline.
Planning & organising: Extensive experience in developing and linking strategic,
operational and financial plans that achieve continuous improvement to services, quality
and sustainable outcomes.
Systems development: Adept in technology with a proven record of exploring options
and integrating technological solutions into work practices and procedures to improve
business processes and procedures.
Client focus: Experience in proposing new, creative and sound alternatives to improve
client service. Ability to identify the implications and possible consequences of trends or
events that may impact on current and future client needs.
Communication: Demonstrated experience in communicating complex issues clearly
and credibly with widely varied audiences. Proactive feedback and use of appropriate
communication medium to gain timely / quality outcomes for Council, clients and the
community.
Change leadership: Experience in creating an environment that promotes and
encourages change or innovation.
Adaptability: Ability to think ahead when deciding on a best course of action. Proven
track record in shifting readily between dealing with macro strategic issues and critical
detail.
Achievement orientation: Demonstrated experience in striving for improvement, setting
challenging goals and achieving results.
Team leadership: Experience in building a strong team that capitalises on differences in
diversity, encourages constructive discussion and focuses on organisational objectives /
service standards and continuous improvement.
Developing others: Track record of providing opportunities for development of others
through tools, assignments, mentoring and coaching relationships.