Desktop Support Officer (12 month temporary)
Join to apply for the Desktop Support Officer (12 month temporary) role at Moira Shire Council
Desktop Support Officer (12 month temporary)
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Join to apply for the Desktop Support Officer (12 month temporary) role at Moira Shire Council
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About Us
Moira Shire Council is an innovative and progressive local government organisation committed to serving the needs of communities across a large regional shire located on the Murray River almost 3 hours north of Melbourne. Extending from the iconic Barmah Forest along the Murray River our region includes four major towns - Cobram, Numurkah, Nathalia and Yarrawonga, one of Victoria’s most popular holiday destinations.
Introduction:
About Us
Moira Shire Council is an innovative and progressive local government organisation committed to serving the needs of communities across a large regional shire located on the Murray River almost 3 hours north of Melbourne. Extending from the iconic Barmah Forest along the Murray River our region includes four major towns - Cobram, Numurkah, Nathalia and Yarrawonga, one of Victoria’s most popular holiday destinations.
We are a team of diverse individuals who enjoy many lifestyle benefits of working for Moira Shire Council.
Some of these benefits include:
* A family-friendly workplace that lives by our values of Respect, Integrity, Accountability, Honesty, and Teamwork
* Access to annual flu shots.
* Annual skin checks.
* Opportunity to salary package.
* Opportunity for flexible work arrangements.
* Out of hours Social Club.
* Corporate gym membership prices,
* Access Employee Assistance Program.
* Can and soft-plastic collection.
* The ability to make a tangible difference to your community.
* 16 weeks paid parental leave for primary caregiver and 6 weeks for secondary carer.
* So much more... FULL LIST HERE
Please note all benefits are considered individually for roles on a pro-rata basis. Temporary and part-time roles may not be eligible for all inclusions.
Moira Shire Council is an Equal Opportunity Employer offering flexible work arrangements for employees in a family-friendly work place.
Moira promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal Australians, young people and people from culturally diverse backgrounds to apply.
Description:
This role's focus is to provide network users with access to an efficient and up-to-date desk top operating environment and support service.
These responsibilities include:
System Administration
* Provide level 2 operational and technical support to end users via the Helpdesk Software, telephone, remote desktop tools or on-site visits.
* Administer and maintain Council’s printers and copiers including management software.
* Administer and maintain Council’s office and mobile telephone systems and equipment.
* Assist in ensuring Council’s network is securely maintained and virus free.
* Properly and effectively maintain all hardware and software, including the registration of all hardware and software assets and accurately maintaining the IT Asset Register.
* Administer and Maintain Council’s Mobile Device Management System.
* Support the Media and Communications Department in the Maintenance and development of Council’s web site and intranet.
* Maintain user access of the WAN, LAN, Print, File Services, Remote Access and Exchange Mail applications and infrastructure.
* Maintain, Troubleshoot and administer Network Infrastructure.
IT Support
* Set up and maintain user accounts and software access.
* Providing users with timely and appropriate advice, support and assistance to maximise
* benefits of network
* Maintaining the Council’s help desk and providing advice and training to users
* Contribute to Council’s Information Technology procedures and knowledgebase.
* Continuous improvement - identification of, or suggestions, improvements and/or enhancements to the efficiency of existing operations, procedures and practices.
For more information about the role view the Position Description HERE (if Hyperlink is not working, click "Apply" to view it)
Skills and Experiences:
To Apply for this role, please include a cover letter addressing the following Key Selection Criteria :
Essential Qualifications And Experience
* Diploma or Higher in Information Technology and/or extensive relevant experience
* Aptitude for IT, technical and user support.
* Proficiency with relevant software packages
* Current drivers license
Desirable qualifications and experience
* Understanding of and experience in the operations of local government
* Certificate in IT Foundations
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Temporary
Job function
* Job function
Information Technology
* Industries
Government Relations Services
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