Client Service Officer Job Description
This role involves providing exceptional customer service to clients who have experienced adversity.
You will be working in a dynamic environment, responding to a high volume of inquiries and providing support to clients as they navigate the compensation process.
The ideal candidate will possess excellent communication skills, empathy, and a passion for social justice.
We are seeking someone who is adaptable, proactive, and able to work independently with minimal supervision.
About the Role
* This position requires strong interpersonal skills, with the ability to build rapport with clients from diverse backgrounds.
* You will need to be able to interpret client needs and provide tailored solutions to meet their requirements.
* Continuous improvement is key in this role, with opportunities to identify areas for enhancement and implement changes to deliver better outcomes for our clients.
What We Look For
* A genuine interest in helping others, particularly those who may be experiencing trauma or hardship.
* Natural empathy and a passion for promoting social justice.
* Recognition of the importance of your role in supporting clients and driving positive change.
* Previous experience in a contact centre or similar environment is beneficial, but not essential. A law student with a passion for social justice may also be suitable.
Your Benefits
* A chance to make a meaningful difference in the lives of our clients.
* An opportunity to develop new skills and take on new challenges.
* A supportive team environment that values authenticity and flexibility.
How You Will Thrive
* Take ownership of your work and drive results through continuous improvement.
* Cultivate strong relationships with clients and colleagues alike.
* Pursue your career goals through our in-house learning programs and professional development opportunities.