At Alliance SI, people come first. As we enjoy a well-earned break over the holiday season, our recruitment activity will pause briefly. Our careers portal will remain open, so we encourage you to apply. We'll be in touch in the New Year and wish you a safe, relaxing and happy festive season.
About the role
We're seeking a proactive Remote Hands IT Technician to join our high-performing team. This full-time role is based in Sydney, with on-site work across the greater region supporting our valued customers and secure client environments.
As a critical extension of our Remote Hands, Operations and Support teams, you'll deliver hands-on, on-site technical support across infrastructure, end-user devices, and networking environments. You'll play a key role in incident resolution, project delivery, and service continuity, helping Alliance SI maintain its reputation as a trusted partner in secure, mission-critical technology environments.
* Two RDOs per month, supporting genuine flexibility and work–life balance.
* Company provided PPE and uniforms.
* Rewarding benefits including salary packaging and novated leasing options to make the most of your earnings.
* Continuous learning and development through our Learn, Empower and Grow program, supporting your personal and professional growth.
* Vibrant team culture with regular social events, celebrations, and company-wide activities.
* Health and wellbeing perks – access exclusive discounts on gym memberships, activewear, healthy meals, recovery services, and more.
In this role, you will
* Perform on-site patching, structured cabling, and equipment installations across client environments.
* Install, relocate, and replace IT and network equipment, including workstations, racks, and peripherals.
* Provide hands-on support for incidents, service requests, and remediation tasks requiring physical presence.
* Assist remote and project teams by executing on-site activities accurately and efficiently.
* Maintain accurate documentation, asset records, and job updates in line with service and security requirements.
About you
* You're an experienced field or support technician with hands-on expertise in patching, cabling, and equipment installations.
* You're eligible to undergo and maintain an NV1 security clearance. It is highly regarded if already held.
* You take pride in accuracy and workmanship, with strong communication skills when engaging users and support teams.
* You're comfortable managing multiple site visits, priorities, and timeframes in a fast-paced, customer-facing environment.
* You follow procedures closely and demonstrate sound judgement when working in secure or regulated environments.
* You're proactive and solutions-focused, able to troubleshoot issues and complete tasks with minimal supervision.
* You're collaborative, reliable, and approachable, representing Alliance SI's values on-site and contributing to continuous improvement.
About us
Alliance SI is a fast-growing business with bold ambitions. Founded over 45 years ago, we've evolved into one of Australia's leading telecommunications and electrical infrastructure providers. With the capability and certifications to partner with world-class network operators, we deliver work that reflects our commitment to excellence, integrity, passion, and pride.
Our commitment
Alliance SI acknowledges the Traditional Custodians of the lands on which we work and pays respect to Elders past, present and emerging.
We proudly support diversity and inclusion. As members of Empowered Women in Trade (EWIT), we welcome applicants of all genders and backgrounds.
We appreciate the interest from our agency partners, but we've got this one covered – no unsolicited resumes, please.
Role Type
Company Overview
Over 45 years the Alliance SI team have become trusted network infrastructure partners with many world-leading network operators across Australia. Where network performance is mission-critical, Alliance SI have the experience, know-how and processes needed to deliver world-class uptime reliability, project cost minimisation and pain-free IT issue management. From data centre fit out and upgrades, ICT installation and relocations, to remote network roll-outs and instant resolution of unplanned outages, many of the world's leading network owners rely on Alliance SI to assure the infrastructure-level performance they depend upon for business success.
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