Based at the award winning 5-star Pan Pacific Melbourne (in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full time (Monday - Saturday) basis.
The Role
Handle all accommodation bookings and inquiries via phone, email, and internal systems
Accurately input reservations into the property management system (PMS)
Maximise room occupancy and revenue through effective selling techniques
Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival.
Provide guests with accurate information regarding room types, rates, packages, and hotel facilities
Maintain a high level of product knowledge to tailor guest experiences
Follow up on special requests and ensure seamless communication between departments