Wollongong, New South Wales
Full-time
Revenue Clerk
Permanent full‐time position, 35‐hour work week. Salary: $69,551 to $78,929 per annum plus superannuation. Salary will be assessed based on skills, experience and qualifications. Minimum increase of 3.25% from 1 July 2026.
What You Will Be Doing
* Processing a variety of rates and revenue transactions, such as direct debits, pension concessions, waste adjustments and supplementary valuations.
* Maintaining accurate records for ownership, property, rates, charges and debtor information.
* Responding to customer enquiries in a professional, empathetic and solution‐focused way.
* Working closely with internal teams and liaising with external agencies, including government bodies and service providers.
* Supporting billing, recovery and debt management activities in line with policies and legislation.
* Completing data entry, reconciliations and compliance checks with a strong focus on accuracy.
* Rotating through different tasks across the Rates and Billing teams to build your skills.
* Contributing ideas for process improvements and supporting a positive, collaborative team culture.
About You
You don't need extensive experience in revenue or local government; however, this role is well‐suited to someone who enjoys structured, detail‐focused work, can follow procedures accurately, and is comfortable learning systems and legislation while delivering respectful customer service.
You Will Bring
* An interest in revenue‐related work, with a willingness to learn.
* Clear communication skills and a friendly, professional approach.
* Confidence when dealing with customers, including in challenging situations.
* Strong numeracy and literacy skills.
* Accurate data entry and attention to detail.
* The ability to follow policies, procedures and instructions.
* A willingness to ask questions and learn from others.
* The ability to work well as part of a supportive team.
* Foundational organisational and problem‐solving skills.
* An understanding of, or willingness to learn, work health and safety requirements.
* A commitment to Council's values of Respect, Integrity, OneTeam, Sustainability and Courage.
Benefits
* True work‐life balance: We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex‐time, and rostered days off mean you can maintain balance while delivering great outcomes.
* Great working conditions: Enjoy a 35‐hour work week or a 9‐day fortnight with a regular rostered day off (RDO).
* Career growth and recognition: We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.
* Generous leave provisions: Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
* Health, safety, and wellbeing: We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks and discounted gym memberships.
* A vibrant social culture: Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events.
EEO Statement
We invite everyone to apply no matter your identity; we encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.
Child Safety Commitment
Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
Applications Close
Applications close 11:59pm Monday 4 May 2026.
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