Position Overview
We're searching for a Reservations Superstar to join our vibrant team at Sea World Resort, Australia's only Theme Park Resort.
You'll be the friendly face behind the scenes, making every reservation as thrilling as a theme park ride.
Imagine a Workplace Where Adventure Meets Opportunity
Imagine a workplace where adventure meets opportunity—where you're not just part of the team but part of the fun
Unbeatable Perks
Unlimited Free Access to our incredible theme parks
Complimentary Passes for friends and family to join in on the fun.
Food & Retail Discounts on everything from dining to exclusive animal encounters.
Village Employee Benefits App featuring discounts at over 65 top retailers.
Exclusive Team Events and recognition awards that celebrate you.
Reward Incentives with amazing prizes up for grabs.
On-Site Wellbeing Team and 24/7 EAP support for a healthy work-life balance.
Professional Development Opportunities with training designed to grow your skills and career
What You'll Be Up To
Master of Reservations: Keep our reservations inbox in shipshape and smoothly handle bookings from third-party agents, with an eye for detail and a heart for service.
Create Personalized Magic: You'll work directly with our guests, answering questions and fulfilling special requests to make their stay unique and unforgettable.
Group & VIP Coordinator: Work with tour operators and conference delegates, ensuring group bookings are as fun and easy as a water slide ride
Smooth Check-In Support: Partner with our Front Office Team to make sure every check-in and check-out is seamless.
Think of yourself as the first wave of excitement in our guests' stay
Travel Agent Hero: Be the go-to contact for travel agents and handle last-minute booking requests like a pro.
"At Your Service"
Switchboard Star: Be the friendly first point of contact for incoming calls, actioning requests for our Front Office and Food & Beverage teams with speed and accuracy.
You'll handle enquiries, direct calls, take Room Service orders and complete essential admin tasks—keeping communication flowing as smoothly as a lazy river.
What You'll Bring
Experience in Front Office Reception or Reservations – you know the ropes and are ready to dive in
A talent for maximizing room revenue – if you're a superstar at filling rooms, we want to meet you
Knowledge of Opera PMS and TravelClick is a bonus – if you've got it, flaunt it
Flexibility to work weekends, holidays, and school breaks – where the magic never takes a day off
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Other
Industries
Entertainment Providers
If you're ready to bring your energy, creativity, and top-notch customer service to the one-of-a-kind Sea World Resort, we want to hear from you
Ready to dive into a role where every day brings adventure and the chance to make memorable guest experiences?
Apply now and start your next great journey with us at Sea World Resort
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