The opportunity Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery. Labour Hire hourly rate contract until 31/12/2025 with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour Superannuation, to be based out of our client’s Horsham office. Responsibilities will include: Managing and resolving participant matters by actioning planning tasks Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support. Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services. Managing the team shared email inbox, appointments and telephone enquiries. Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants. Undertaking research and investigation activities and preparing associated reports and correspondence. Undertaking a range of data entry activities and ensuring follow up is completed. Receiving and recording complaints and other feedback in the NDIA Business systems. About you Australian citizenship is a requirement to be eligible for this position Ability to work in a team Communication skills Customer service skills Ability to manage conflict and difficult/sensitive conversations Microsoft Suite skills (Excel, Word, Outlook, Teams) * Ability to use initiative and work independently Ability to learn new systems and processes Desirable skills to have for the role : Experience with the NDIA or in the disability sector Experience in a Front of House and/or administration based role Willing to work 5 days on site per week Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check APPLY Submit your resume, or for further information please contact liam.lasslett@talentinternational.com