COTA SA – Intake Officer, Care Finders
* Join the Care Finder team helping vulnerable older people navigate aged care
* Part-time 0.6FTE, Level 4.1 SCHADS $88,090p.a. FTE
* Positive and friendly team culture, supportive modern workplace environment
COTA SA is the peak body for 700,000 older people in South Australia. We believe ageing is a time of possibility, opportunity and influence and we offer a wide range of programs and services designed for, with and by older people.
We are looking for a knowledgeable and caring customer service professional to join our Care Finder program team, to provide customer intake, support and administrative functions to a small team of Care Finders who connect with and support vulnerable older people to access aged care and other services and supports as part of the national Care Finder program. Funded by the Adelaide PHN, COTA SA's Care Finder team works across the Adelaide metropolitan area.
About the Intake Officer Role:
The Intake Officer is a warm and engaging person and the first point of contact for older people who need help navigating the aged care system, including due to complex needs and vulnerability. Ensuring a 'no wrong door' approach, the Intake Officer provides an excellent, knowledgeable customer service by phone and via email, communicating accurate, reliable and independent information to help older people navigate the aged care system, and undertaking a triage process to identify eligible clients to register to receive Care Finder home visits and intensive navigation support or facilitate referral onto other relevant support services.
Reporting to our Community Programs Manager, the Intake Officer will support the small team of Care Finders to prioritise, engage with and manage eligible customers by recording accurate customer information, referring and monitoring case loads and processes. The Intake Officer schedules home visits and assertive outreach for the Care Finders, and coordinates customer record-keeping and reporting. They also make sure COTA SA's wider staff and volunteer customer service team are equipped to answer general enquiries about aged care.
An ability to communicate effectively by phone to quickly build rapport and trust with customers, including vulnerable older people and customers with complex needs is central to success in the role, as is the drive to maintain up-to-date knowledge of the complex and changing aged care system.
This is a part-time role at 0.6FTE (3 days per week) and is classified at Level 4.1 of the SCHADS award with a full-time equivalent annual salary of $88,090 plus superannuation, and salary packaging options. You will be based in our modern Hutt Street office, ideally working across Tuesday, Wednesday, Thursday.
Key selection criteria:
* Demonstrated experience in a customer service role associated with older people.
* Good knowledge and understanding about My Aged Care, assessments, aged care processes, services and supports.
* Highly developed oral, written and interpersonal communication skills.
* Highly developed organisational, time management, and record keeping skills together with an ability to work autonomously and as part of a small team.
* High level knowledge and skills using Microsoft suite of programs and CRM systems.
* Experience liaising effectively with vulnerable older Australians and special needs groups.
* Knowledge of the aged care and related sectors, and networks in the Adelaide metropolitan area.
* A satisfactory National Police Check.
How to Apply:
Applicants should review the Position Description on the job vacancies page of our website to ensure they meet the essential criteria.
Apply via SEEK with a current CV and one-page cover letter outlining how you will draw on your skills and experience to deliver customer service by phone, to help older people navigate the new and changing aged care system.
Applications close 9am Monday 9 February 2026.
Enquiries to Germaine Rowberry, Community Programs Manager on
No agency enquiries please.