Intake and Crisis Support Worker
Apply locations
St Kilda, VIC, Australia
Time type
Part time
Posted on
Posted Yesterday
Time left to apply
End Date: June 13, 2025 (28 days left to apply)
Job requisition id
R50485
Number of Positions Available:
3
About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. We are committed to providing support, safety, community, and opportunity during times of personal crisis and national grief.
Role Overview
Be the lifeline after dark – join our dedicated team delivering hope, crisis support, and emergency relief to vulnerable Victorians. We are seeking a compassionate and driven Intake and Crisis Support Worker to join our team at the St Kilda Crisis Contact Centre. This role involves providing urgent assessment, referral, and crisis support services to individuals and families across Victoria, ensuring they receive the care and connection they need, when they need it most.
Position Details
This is a permanent part-time position, 18 hours per week, based in St Kilda, Victoria.
Responsibilities
Provide strengths-based, trauma-informed, and client-centred support to individuals and families experiencing homelessness.
Deliver emergency relief, advocacy, and short-term, tailored interventions based on thorough client assessments.
Connect clients with essential services and build support networks, promoting safety, inclusion, and respect for all, including LGBTIQA+ individuals.
Collaborate with team members and external partners, upholding ethical standards and best-practice guidelines.
Maintain accurate documentation, manage data, and report incidents to ensure compliance and quality standards.
Qualifications
Tertiary qualification in social work, welfare, community development or related field (minimum Diploma)
Relevant experience in a social service environment, with a focus on homelessness
Employee working with children check
Victorian Driver's License
Why You’ll Love Working Here
Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks), and 5 days paid leave per year to experience working in other TSA programs or activities
Access to Employee Assistance Program (EAP) and health & wellness initiatives
Ongoing training and development opportunities
Meaningful work that changes lives, not just circumstances
Small caseloads to build genuine, transformative relationships
Be part of a collaborative, cross-organisational team making system change
Access to reflective practice, supervision, training, and career development
Supportive, purpose-driven environment within The Salvation Army's values
Rewarding and fulfilling careers with positive social impacts
Conditions
Compensation is in accordance with SCHADS Award level 5.
Application
Apply now to join the St Kilda Crisis team and help build a better future, one life at a time. Please submit your resume and cover letter detailing your suitability for the role. Together, we can build a brighter future.
Equal Opportunity and Child Safety
The Salvation Army is an Equal Opportunity Employer committed to an inclusive work environment. We value diversity and encourage applications from Aboriginal and Torres Strait Islander people.
We are a child-safe organization, requiring successful completion of a Working with Children Check and a National Criminal History Check for all roles.
Core Values
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
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