Service Delivery Specialist
We are seeking a skilled and motivated professional to support our cutting-edge packaging equipment across Australia.
The successful candidate will supervise and execute installation of our packaging equipment at customer sites, perform scheduled maintenance and emergency breakdown repairs, educate clients on equipment usage and maintenance, collaborate with Sales on equipment/material audits and contribute to proposals and competitor analysis, maintain accurate service records and generate customer service reports, manage spare parts stock and service tool kits for their designated region, and demonstrate excellent communication skills both written and verbal and solid computer literacy especially in Word and Excel.
This role is ideal for an individual with proven experience in a manufacturing or service-based industry, hands-on experience with equipment installation ideally in packaging machinery, strong mechanical aptitude and ability to work independently, willingness to travel and work flexible hours including weekends, and A Grade Electrical License with strong mechanical skills OR Mechanical Fitter with a restricted electrical license and willingness to upskill.
Key Responsibilities:
* Installation of packaging equipment at customer sites
* Maintenance and repair of equipment
* Educating clients on equipment usage and maintenance
* Collaboration with Sales on equipment/material audits and proposals
* Management of spare parts stock and service tool kits
* Generation of customer service reports
Qualifications:
* Proven experience in manufacturing or service-based industry
* Hands-on experience with equipment installation in packaging machinery
* Strong mechanical aptitude and ability to work independently
* Willingness to travel and work flexible hours
* A Grade Electrical License with strong mechanical skills or Mechanical Fitter with restricted electrical license and willingness to upskill