Medibank is committed to creating the best health and wellbeing for all of Australia and we believe our greatest potential lies in the people who work with us.
At Medibank we strive to create real, fundamental change in communities across the country.
Job description
You're only human. It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. Make a real impact in your local community.
Why join Medibank?
* Flexibility: Work in‐store, from home, on‐site with partners, and out in the community.
* Health & wellbeing: Access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.
* Subsidised private health insurance + fully subsidised Healthy Living Extras.
* Leave for life's moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.
* Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.
* Inclusive culture: Seven Employee Networks supporting belonging and inclusion.
About the role
We have exciting part‐time opportunities available as a Customer Service and Sales Consultant, with flexible hours between 25–30 hours per week. This is a hybrid role, giving you the best of both worlds, working from home and connecting with customers in store. Plus, you'll have the chance to collaborate across nearby stores, supporting our wider team and building connections along the way.
Responsibilities
* Help customers choose the right health cover and services.
* Support them across multiple channels – in‐store, over the phone, online, and in the community.
* Build lasting relationships and trust through personalised conversations.
* Solve everyday challenges and share ideas to improve how we work.
This role includes a flexible rotating roster working Monday to Friday with one Saturday per month. The working hours are between 8 am – 8 pm with maximum 8‐hour shifts (e.g. 9 am – 5 pm or 12 pm – 8 pm).
You will be a part of a geographically based, cross‐functional team, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.
What we're looking for
You don't need health insurance experience – we'll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.
Qualifications
* Great at building rapport and explaining things clearly.
* Comfortable using technology and learning new systems.
* A team player who is adaptable and proactive.
* Detail‐focused and committed to protecting customer privacy.
What you'll get
* Salary: $63,660 (pro‐rata for part‐time hours) + 12% super + performance incentives.
* Benefits: Health cover discounts, wellbeing programs, flexible work, and more.
* Purpose‐driven work: Help improve health and wellbeing in your community.
Ready to make a difference? Apply now to be part of a team that's transforming how we connect with our communities and creating better health for better lives.
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we're here to help. You can let us know directly in the application form, or if you'd prefer to discuss before applying, please reach out to us at careers@medibank.com.au or (03) 8622 5666.
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