Overview
Join to apply for the Operations Manager role at Reserve Bank of Australia.
We are seeking an Operations Manager to join our Platform Engineering team in a permanent capacity. Reporting to the Cloud Platform Owner, this operations-focused role is responsible for ensuring the health, stability, and operational readiness of our cloud environments.
You will lead a team of Cloud Platform Engineers, overseeing day-to-day platform operations and ensuring that infrastructure services are reliable, secure, and performant. Maintaining the operational integrity of the environment is paramount, and you will play a key role in driving incident response, monitoring, and continuous improvement across our cloud platforms.
Responsibilities
* Lead and manage the Cloud Platform Operations team, ensuring consistent service delivery, operational health, and performance of the Azure cloud environment
* Oversee daily platform operations including monitoring, incident management, service availability, and escalation handling, with a strong focus on meeting KPIs and SLAs
* Ensure all platform activities align with IT policies, governance frameworks, and compliance standards, maintaining consistency and accountability across the environment
* Act as the primary escalation point for operational issues, coordinating resolution efforts across internal teams and external vendors to minimise service disruption
* Build strong relationships with internal stakeholders and external vendors, managing service expectations, performance reviews, and escalations to ensure timely and effective resolution of issues
* Collaborate with IT and business stakeholders to understand evolving requirements and ensure the platform continues to meet operational and strategic needs
* Drive continuous improvement through data-driven insights, trend analysis, and proactive problem management to enhance service reliability and efficiency
* Maintain and improve operational documentation, including runbooks, procedures, and knowledge articles to support team effectiveness and knowledge sharing
* Ensure cloud governance, security, and risk management are embedded into all operational practices, with a focus on policy enforcement and compliance
* Manage service requests and incident queues, ensuring timely triage, resolution, and communication, while effectively delegating tasks across the team
* Support financial accountability by applying FinOps principles to monitor cloud spend, optimise resource usage, and align consumption with budget expectations
Qualifications
* At least four years of experience managing high-performing teams responsible for cloud platform operations, with a focus on service health, governance, and reliable service delivery in Microsoft Azure environments
* Experience leading cross-functional teams, delegating tasks effectively, and ensuring alignment with KPIs, SLAs and organisational goals
* Commitment to compliance, security, and governance across cloud platform activities
* Experience working in Agile environments and collaborating with stakeholders to deliver reliable and scalable cloud services
* Strong emphasis on integrity, policy adherence, and long-term maintainability
* Passion for continuous improvement and operational excellence across cloud environments
* Familiarity with enterprise SDLC frameworks and change management in cloud operations
* Strong communication skills to translate technical concepts into business value and foster collaboration
* Cloud operations oversight including service health monitoring, incident response coordination, and performance tuning
* Knowledge of compliance and governance standards such as ISO 27001, NIST, and APRA CPS 234
* FinOps awareness for cost optimization and budget accountability across cloud platforms
* Ability to translate operational insights into business value and align platform strategy with organizational goals
Equity, Diversity and Inclusion
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.
Why RBA?
The Reserve Bank of Australia contributes to the Australian economy by pursuing national economic policy objectives and related activities in financial markets and banking. We issue Australia\'s banknotes and operate infrastructure critical to the payments system. Our people, values, and culture drive our objectives. We strive to be Open & Dynamic, collaborate across teams, and prioritise outcomes by testing, learning, and refining as we go. We focus on integrity and excellence.
Note: This description reflects the key responsibilities and may be updated as needed.
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