Country Care Group (CCG) is seeking a motivated and dynamic individual to join our team as a Store Manager in our Port Macquarie store.
Established in 1997, Country Care Group (CCG) is an Australian family owned and operated medium sized enterprise with over 740 staff throughout a wide variety of operations across Australia. With over 130 CCG member stores, we are a leading national supplier of a vast range of medical and in-home aids to assist people living with disability, mobility impairments and the aged.
As the Store Manager, you will inspire and support your team to deliver exceptional customer service, while ensuring the store runs efficiently and smoothly. Your leadership will help create a positive, welcoming environment where both customers and team members feel valued.
This position requires a National Police Check and NDIS Workers Check.
Key Responsibilities:
* Champion the company's values and foster a culture of respect, collaboration, and positive engagement with customers, stakeholders, and team members
* Inspire, coach, and motivate the team to consistently deliver outstanding customer service and achieve sales objectives
* Provide expert product knowledge and advice to customers, promoting sales in alignment with company KPIs
* Coordinate deliveries and assign job tasks to your team to ensure timely completion of workloads
* Forecast sales figures and manage showroom stock levels to meet inventory requirements
* Redesign the showroom layout regularly to maintain a fresh and appealing display
* Conduct team meetings, onboard and mentor new team members, and contribute to developing and implementing store procedures to ensure operational consistency
Requirements:
* Previous experience in a management, supervisory or leadership role within a retail environment
* A strong commitment to delivering exceptional customer experiences with professionalism and care
* Excellent communication and interpersonal skills
* Proven ability to achieve and exceed sales targets and KPIs
* Organisational and time management skills, with the ability to multitask and prioritise
* Familiarity with healthcare and mobility equipment is highly regarded
* Ability to work well within a team and independently
* Confident using computer systems, point-of-sale technology, and inventory management systems
We offer a supportive and inclusive work environment, training and development programs, and discounted health insurance.
If you are passionate about customer service, thrive in a dynamic environment, and are ready to take on new challenges, we want to hear from you.
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