About IRT
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community‑owned providers of independent living, aged care and home care, proudly serving more than 40 communities and home care service hubs across NSW, the ACT and Qld. IRT is an equal opportunity employer, committed to creating an inclusive environment for all employees.
About the Role
Head of Business Transformation
Shape the future of how IRT works. IRT is looking for a Head of Business Transformation to lead practical, organisation‑wide improvement across our operations, systems, processes and ways of working. This newly created, CEO‑sponsored role offers the opportunity to make a real impact by identifying complexity, duplication or inefficiencies and leading the work to simplify, improve and embed better ways of working across IRT. It is a hands‑on transformation and improvement role focused on practical outcomes, measurable benefits and sustainable change, reporting directly to the CEO.
What you’ll be doing
* Lead end‑to‑end business process improvement initiatives across priority areas
* Identify inefficiencies, duplication, process gaps and service delivery barriers
* Work with leaders and frontline teams to map, redesign and improve processes
* Prioritise improvement opportunities based on impact, risk, complexity and business need
* Establish success measures, baseline data and advantage tracking
* Partner with Finance and operational leaders to validate financial, workforce and operational benefits
* Provide clear updates to the CEO and Executive leaders on progress, risks and outcomes
* Help build a practical culture of continuous improvement across IRT
About you
You are a practical and commercially minded transformation leader who knows how to turn ideas into action. You are comfortable working in complex environments where priorities compete, processes cross multiple teams and the answer is not always obvious. You can see the bigger picture, but you are equally willing to get into the detail, work alongside teams and understand how things really operate. You bring structure and discipline without overcomplicating things, build trust quickly, communicate clearly and influence senior leaders and frontline teams to achieve meaningful outcomes.
* Significant experience in business improvement, transformation or process redesign
* Experience leading improvement work from diagnosis through to implementation and benefits realisation
* Strong commercial, operational and analytical capability
* Proven ability to influence senior stakeholders and cross‑functional teams without direct authority
* Experience embedding sustainable change in complex environments
* Knowledge of continuous improvement methodologies such as Agile, Lean, Operational Excellence or Business Process Improvement
* Strong communication, facilitation and problem‑solving skills
* Experience in aged care, health, community services or another highly regulated, workforce‑intensive environment would be highly regarded
Why join IRT?
This is a rare opportunity to step into a newly created role where you can shape how business transformation is delivered across a large, purpose‑led organisation. At IRT, transformation is not just about systems, structures or savings; it is about making it easier for our people to do great work and helping us deliver better outcomes for older Australians. If you are a hands‑on transformation leader who can simplify complexity, influence at all levels and turn improvement opportunities into real outcomes, we would love to hear from you.
Other benefits to consider
* Competitive pay and more cash in your pocket (less tax) with not‑for‑profit salary packaging
* Flexible working conditions
* Birthday leave – relax and take a day off on us
* Professional and career development opportunities
* Multiple career pathways
* Discounted gym memberships
* Free counselling via Employee Assistance Program (EAP) and staff wellness programme
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