Job Title
We are seeking a part-time Guest Service Agent who will provide exceptional customer service to join our team.
The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You will guide guests through their stay from smooth check-ins and check-outs to insights on local attractions and eateries. Your positive energy and superb customer service will be remembered by guests.
Key Responsibilities:
* Provide a warm and friendly reception to guests upon arrival ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels including in-person, phone, and email to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests utilizing property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Requirements
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums ensuring precise and professional correspondence.
* Consistently delivers an exceptional standard of service exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
* Maintains a polished and professional presentation reflecting the values and standards of the organization.
* Fully committed to a dynamic work schedule including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Benefits
* 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
* 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
* Access to Minor Hotels ANZ paid parental leave benefits.
* Additional paid leave including Birthday and Study leave.
* Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
* NIB Insurance discounts.
* Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
* Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz Adrenaline and RedBalloon).
* Discount on Furniture.
* Wellbeing programs with Uprise (EAP).
* Wellness Programs at Elysia Wellness retreat.
* Accommodation all F&B all Wellness Activities Spa Treatments depends on length of program to how many and Wellness one on one consults.