Job Description
* Communicate effectively with clients and internal departments (kitchen, sales, operations) to manage event requirements and changes.
* Manage team performance through training, onboarding, briefings, and performance evaluations in line with brand standards.
* Deliver high-quality guest service, maximising sales opportunities and ensuring customer satisfaction.
* Coordinate event logistics including equipment hire, stock ordering, and maintaining inventory and storerooms.
* Collaborate with leadership and sales teams to drive revenue, support promotions, and ensure seamless event execution from planning to delivery.
* Supervise function set‐ups and service delivery to ensure all events meet client specifications and expectations.
* Lead and support team members to maintain service standards and a consistent, high level of customer service.
* Develop and manage rosters effectively within budget, ensuring adequate staffing levels aligned to business needs.
* Oversee administrative tasks including preparing accounts, forecasting, and ensuring accurate and timely billing.
Qualifications
* Proven experience in conference & events, banqueting, or food and beverage operations, ideally within a hotel environment
* Previous supervisory or leadership experience, including team management and rostering
* Strong background in customer service with a focus on delivering high-quality guest experiences
* Experience managing event logistics (set‐ups, run sheets, coordination with kitchen and sales teams)
* Demonstrated ability to control costs and drive revenue (upselling, labour management, forecasting)
* Exposure to budgeting, forecasting, and financial administration (e.g. billing, accounts)
* Experience with training, onboarding, and performance management of team members
* Responsible Service of Alcohol (RSA) certification
* Food Safety or Food Handling certification
Benefits and Perks
* Enjoy exclusive Accor discounts and global benefits, including accommodation and food & beverage discounts for you, your family and friends.
* Access to Accor Partner Benefits such as Europcar.
* Discounted onsite car park available.
* Access to confidential Employee Assistance Program.
* Inclusive and diverse environment.
* A friendly and supportive work environment.
* Excellent opportunity to further grow and develop your career with an industry leader.
* Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition.
* Mentoring and career development along‐side experienced and dedicated professionals.
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