Job Overview
The Retail Sales Manager is responsible for leading and overseeing all stores, departments, and kiosks. This role focuses on driving sales revenue, achieving financial results, and delivering business objectives while maintaining a consistent 'Customer First' approach.
Key Responsibilities
* Lead by example, upholding company values and promoting a positive work environment across all teams and markets.
* Develop strategies to achieve and exceed retail sales targets, analysing performance data, managing budgets, and driving P&L success.
* Ensure Business Managers deliver a high standard of customer experience, maintaining product knowledge through ongoing training.
* Provide leadership, line-management, and coaching to Business Managers, conducting regular performance reviews and supporting professional development.
* Develop and implement sales strategies, analyse market trends, and create business proposals to senior management for new opportunities.
* Work collaboratively with all departments and host stores to ensure smooth operations and efficiencies.
* Work closely with the Retail Talent team and Business Managers to ensure optimal recruitment and talent management.
Performance Indicators
* Exceed sales forecasts and deliver year-on-year growth, ensuring key performance indicators such as ATV, AUS, Conversion, and Sales per hour are consistently met.
* Drive P&L success by optimising EBITDA through strategic financial planning and budget management.
* Oversee and enhance store stock file accuracy, minimising losses and achieving stock loss targets.
* Deliver on 3-Year Plan objectives, taking full ownership and accountability for all retail responsibilities.
* Ensure full compliance across the entire retail portfolio, upholding company processes and policies.
Requirements
* Effectively manage teams remotely, ensuring clear communication and consistent high performance.
* Lead by example, inspiring and motivating teams while celebrating successes.
* Demonstrate strong interpersonal, communication, and organisational skills, building effective relationships and influencing outcomes.
* Be highly adaptable to change, solution-focused, and resourceful in approach.
* Possess strong delegation skills to ensure efficient task completion and time management.
* Work independently as a self-motivated individual, while also being a key collaborative team player.
* Understand the nuances of operating and scaling various retail formats to drive revenue growth.
* Exhibit proficiency in sales forecasting, budgeting, scheduling best practices, and relevant technology.
* Bring a genuine passion to the role.