Job Overview:
This role involves providing technical customer support in resolving technical issues through troubleshooting, repairs, installations and training.
Key Responsibilities:
* Maintain a comprehensive knowledge of product offerings and systems.
* Understand service contracts and coverage levels to ensure effective service delivery.
* Prevent damage to components using established practices and techniques.
* Perform equipment pre-staging and installation activities.
* Remediate repair activities at customer sites.
* Conduct Preventative Maintenance as required.
* Install approved software updates efficiently.
* Identify situations requiring escalation and follow proper procedures.
* Provide timely and satisfactory service call closures within agreed Service Level Agreements.
* Effectively report and document service calls as requested by management.
* Complete administrative tasks accurately and promptly.
Required Skills:
* Thorough understanding of product offerings.
* Effective communication and problem-solving skills.
* Ability to work independently with minimal supervision.
* Strong organizational and time management skills.
Benefits:
Opportunities for professional growth and development.