About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Responsibilities
* 24X7 Monitoring of network events, alarms and ticket creation
* Alarms filtration and Ticket raising based on business rules
* Ticket co-relations and assignment to correct resolver group
* Perform Alarm-Event correlation, Service Impact Assessment
* Notify Retail/Wholesale Service Provider of incidents - outage notifications
* Support and execute the Real Time Change Management (Planned Outage) process
* Maintain "Work logs" for each tickets
4 Years Of Experience In
* Good in Telecommunications network understanding
* Good Knowledge of Access Technologies (FTTx and HFC)
* Good Knowledge of Nokia Core IP network
* Good Knowledge of DWDM Transport network
* Understanding of alarms and ability to identify service impact
* Good written English and communications skills
* Netcool, Remedy, E6000 (CMTS), NxT, Tableau, Comptel knowledge preferred
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