Training Specialist and Facilitator
Grade: Service NSW Grade 7/8
Employment Type: Talent pool for future temporary/ongoing, full time/part time roles
Location: Sydney, Parramatta, Newcastle, Gosford. Hybrid working available.
Salary: $105,986 - 124,957 plus superannuation
This recruitment will be used create a Talent Pool for opportunities that arise over the next 18 months. If you are interested and would like to be considered to join our talent pool for upcoming full-time and temporary opportunities, apply now.
Please note, an essential requirement of the role is willingness to travel as required (including regional travel).
About the team:
The Service NSW Training Team is committed to empowering our employees with the skills and knowledge needed to excel in their roles and deliver outstanding service to our customers. We design, develop, and deliver tailored training programs that support a wide range of roles, ensuring staff are confident, capable, and equipped for success.
By joining our award-winning culture team, you'll become part of a passionate group dedicated to fostering growth, innovation, and excellence across the organisation.
About the role:
We are seeking a dedicated Training Specialist to join our team in supporting frontline Service NSW staff. In this role, you will be responsible for designing, developing, and maintaining training programs aligned with new initiatives, systems, and urgent organisational needs. You will assess training requirements and deliver targeted learning solutions using a variety of delivery methods.
While your primary focus will be on instructional design, you may also be required to facilitate training sessions for frontline team members as needed.
A key component of this role includes contributing to a large-scale project supporting our frontline workforce.
Key Responsibilities:
* Design, develop, and facilitate accessible, engaging virtual and face-to-face training using adult learning principles in a fast-paced and evolving environment.
* Build and maintain effective relationships with employees and leaders across Service NSW and DCS, providing professional training advice to support business outcomes.
* Assess organisational training needs and develop appropriate learning solutions across various modalities, including digital, in-person, and on-the-job learning.
* Monitor and evaluate training effectiveness, incorporating feedback from learners and stakeholders to continuously improve training products and processes.
Essential requirements for the role:
* Proven experience with instructional design tools, including:
* eLearning software (Articulate, or similar)
* Video/animation tools (Camtasia, Vyond, or similar)
* Presentation and graphic design tools (PowerPoint, Canva, or equivalent)
* Demonstrated ability to assess training needs and develop effective learning solutions.
* Current NSW Driver Licence and a willingness to travel as required, including regional locations.
Highly Desirable Skills:
* Strong time management skills with the ability to meet competing deadlines.
* Confidence in facilitating conversations and building collaborative relationships across teams.
* Excellent written communication and high attention to detail.
* Creative problem-solving skills with the ability to design innovative training solutions.
* Experience in developing inclusive training programs that reflect adult learning best practices.
What we need from you:
Please submit an up-to-date resume and a one-page cover letter (maximum 1 page) outlining your skills and experience. Please also ensure that you address the essential requirements for the role.
Salary Service NSW Grade 7/8, with the base salary for this role starting at $105986 base plus superannuation.
For any enquiries relating to the role, please contact Jill Kear –
Click Here to access the Role Description. For enquiries relating to recruitment process please contact Thomas Ting-Shelley via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool, valid for 18 months, will be created for this position and used to fill future vacancies.
Closing Date: Monday 25th of May at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact .
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