Responsibilities
:
1. Defining, designing, and implementing ServiceNow solutions and ensuring they are aligned with business requirements.
2. Working closely with clients to build ServiceNow-based business solutions that address their needs.
3. Configuring and enhancing ServiceNow platform using scripts and application capabilities.
4. Providing technical expertise in identifying, evaluating, and developing effective solutions and procedures that meet user requirements.
5. Providing support and troubleshooting for the ServiceNow platform, with an emphasis on user satisfaction, accuracy, and effectiveness.
6. Creating and maintaining system design and end user documentation for all applications in the ServiceNow platform.
7. Conducting user training sessions and creating user guides.
8. Participating in all technical aspects of the ServiceNow program and solution delivery.
9. Perform system and integration testing, ensuring best practices are followed.
10. Ensuring that all implementation work is carried out in accordance with thepany policies and industry best practices.
11. Effective upwards management to program lead and executives
12. Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations
What we're looking for
Here's our 'wish list' but don't worry if you don't tick all the boxes. We're interested in your strengths, what you want to learn, and how far you want to go.
13. Minimum of 5 years of experience with ServiceNow platform, or minimum 3 years with ServiceNow platform and additional years with similar products
14. Bachelor's degree inputer science, Information Systems, or a related field.
15. Proven experience with ServiceNow implementation, configuration, development, customization, and integration.
16. Strong understanding of ServiceNow core platform capabilities and data model.
17. Strong understanding of ITIL processes.
18. ServiceNow System Administration certification or other ServiceNow certifications are preferred.
19. Strong interpersonal skills to interact with diverse groups of individuals and build successful relationships at all levels.
20. Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure.
21. Excellentmunication and presentation skills to effectively explain possible solutions to non-technical and technical stakeholders.
22. Experience with ServiceNow platform capabilities beyond core modules highly desirable
23. Experience with ServiceNow Protected Platform desirable
Please note as this role supports our federalernment clients, NV1 security clearance is required.
What we can offer you
Acknowledgement of Country
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders - past, present, and emerging. Find out more about our vision for reconciliation at ey/au/reconciliation
Apply now... we're over 9,000 perspectives in Australia and we're ready to wee yours.
At EY we take inclusivity seriously, and we'remitted to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we wee you to get in touch at or +61 3 8650 7788 (option 2). Anything you tell us will be keptpletely confidential.
The exceptional EY experience. It's yours to build.
#S-DNI
#LI-Hybrid
EY | Building a better working world
Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. Job ID 1488210