**We're MYOB**
- MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we're so much more We're building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don't want you to simply 'fit' into our already established culture, we want you to add to it, and make it even better This is MYOB.
**The opportunity**
- The best online help gives the user exactly what they need, when they need it. We're looking for someone who can create quality support content which will empower our teams to self-service first, saving time and reducing dependency on support teams.
As a Technical Writer and Content Manager, you'll help users successfully complete tasks and discover value-adding features across our internal tools. It's all about making people's lives easier by saving them time and communicating the right messages. You'll also play a role in ensuring the success of our internal knowledgebase and intranet by creating content and curating the platforms to deliver a great employee experience.
**The role**
- You'll work closely with our Employee Experience teams in a real agile environment to design help that's clear, helpful and solves real customer problems. Your co-workers will also look to you for guidance on terminology, wording, and language design.
This isn't just sitting behind a computer and writing instructions. You'll get to work with all sorts of intelligent, passionate people to help make usable and intuitive products. You'll also get to flaunt your creativity by explaining new features and delivering a compelling support experience.
**What you'll bring**
- This role is suited for a highly creative communicator with strong critical-thinking skills and an instinct for challenging conventions.
We're looking for;
- A curious mind that gets to the bottom of user needs
- Professional experience creating online software documentation (we'd love to see your best examples)
- Outstanding skills in crafting plain, user-centric English
- Ability to explain complex concepts clearly and fluently
- Ability to understand users' real-world, business needs and explain how our solutions can help them
- Flexibility and initiative to work in an agile environment
**Our Culture & Benefits**
- Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
- Do your best work in a flexible work environment, right down to financial assistance to set up your home office it's called Flexperience, and it's designed by you and your team
- Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
- Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
- Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
- Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.