Job Opportunity
The Client Services Team Lead is a pivotal role in shaping service delivery and creating excellence in client experiences.
About The Role
* Lead and mentor a team of coordinators and officers.
* Evaluate services to ensure they meet legislative standards and align with financial goals.
* Coach others and foster continuous improvement.
* Drive innovation across the client experience journey.
* Collaborate to enhance systems, processes, and outcomes.
This is an opportunity for leaders who want to make a meaningful impact.
About You
* A relevant tertiary qualification (business or community services preferred).
* High-level computer skills (Microsoft Suite applicable to the role).
* Leadership or management experience required.
* Ability to obtain necessary checks (National Criminal History and Disability Services).
Skills We Are Looking For
* Demonstrated leadership skills.
* Strong communication and interpersonal skills.
* Coaching and mentoring abilities.
* Capacity to innovate and improve services.
* Collaborative mindset.