CASE MANAGER LEVEL 1 – CTP PERSONAL INJURY CLAIMS | CHARLESTOWN
At Allianz, we're proud to be named one of the Best Workplaces in Australia **** and a Great Place to Work. We prioritise care for our customers, the planet, and each other. Join us to deliver a positive customer experience while assisting individuals facing challenging times. Your primary goal is to guide customers through every stage of the claims process and provide outstanding support.
Responsibilities
Build effective working relationships with injured customers, family members, legal providers and medical professionals to drive successful outcomes.
Determine liability and manage a portfolio of CTP claims for customers with injuries following a motor vehicle accident.
Make key liability decisions and assess claims for reasonable and necessary treatment.
Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation and interpret medical reports.
Provide timely and effective responses to customer needs and ensure accurate processing of claims.
Qualifications
Experience in a comparable industry or case management experience desirable but not essential.
Strong drive and interest in leveraging your customer-focused experience to grow a case-management career.
Empathetic style and customer-focused approach, able to walk beside our customers.
Ability to handle difficult situations professionally while resolving complex issues.
Ability to work collaboratively in a team environment and provide advice and guidance to others.
Passion for emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and Perks
Inclusive culture – supportive, open-mindded team focused on customer outcomes.
Flexible work-life balance – remote options and workplace adjustments.
Career development – mentoring, learning resources and global mobility opportunities.
Financial and wellbeing perks – discounts on Allianz products, retail, tech, travel and employee share purchase program.
About Our Culture
We believe in a workplace that celebrates inclusion and equal opportunity, welcoming people of all genders, ages, religions, sexual orientations and abilities. We're committed to fostering an environment where everyone belongs and can thrive. If you require adjustments to participate equitably in our recruitment process, please contact Join us – let's care for tomorrow.
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