Lead Customer Experience Trainer
We are on a mission to unite the world through sport. Our goal is to create a healthy planet, active communities, and an equal playing field for all.
To stay at the top of our game, we need a talented In-Store Trainer who can develop and deliver exceptional customer service training programs.
Key Responsibilities:
* Design and deliver comprehensive training modules for our in-store teams
* Collaborate with cross-functional teams to drive business growth
* Develop engaging presentation packs to support training initiatives
* Facilitate induction programs for new team members
You will work closely with our leadership team, Territory Captains, and peers to achieve our goals.
What's in it for you?
* A competitive salary and generous discounts on products
* Full uniform provided twice a year
* Access to exclusive product releases
* Birthday leave and wellbeing program
Requirements:
* Passion for delivering exceptional customer experiences
* Strong written and verbal communication skills
* Captivating public speaking abilities
* Previous retail and/or hospitality experience
* Excellent customer service skills
The successful candidate will work a rotating roster and must be available to work weekends, evenings, and holidays as needed.