· Ongoing / Permanent full-time opportunity · Clerk Grade 11/12 - The package includes a base salary starting at $149,739 - $173,174 plus employer’s contribution to superannuation and annual leave loading. · Location: Sydney (Hybrid work arrangements within NSW) About You: Enjoy complex problem solving Outcome driven and customer focused Passionate about technology and strong architecture knowledge in at least one domain Most productive in an open agile collaborative team environment About the role Working in a small team you will drive development and assurance of whole of government technology & architecture standards ensuring continued delivery of value and meaningful outcomes. The architecture team’s objective is to increase reuse, reduce technology legacy and drive greater adoption and implementation of the best technology and architecture in projects & products that exist across all departments of Government. As a central whole of government function, we also drive outcomes that extend beyond individual agencies such as seamless customer experience, cross agency efficiencies and industry productivity. The principal enterprise architect role is critical for us achieving our objectives. To be successful in this role you need to have strong consulting skills, be motivated by continuous new challenges & problems to solve, be technically savvy, and have the ability to communicate with technical & non-technical people. Your main responsibilities will include: Be a thought leader in how to use current and emerging digital technologies and architectures Advise government agencies how to break down big digital programs/problems to use a start small approach Create, implement, and measure standards related to platforms reuse, reduction of legacy technology and emerging technology Collaborate across NSW Government with partner agencies and customers to understand strategic problems, linking to existing solutions, synthesizing and presenting actionable insights Contribute to strategies and roadmaps that result in cross agency seamless customer experiences, increased public servant efficiencies & industry productivity. Who we are The Digital Strategy, Investment and Assurance Team (DSIA) works across whole of NSW Government to drive digital and ICT strategy, alignment, planning, prioritisation and investment. The team: Plays a pivotal role in driving digital strategy and alignment to improve customer outcomes, reduce legacy systems and drive adoption of common assets. Administers the $2.2 billion Digital Restart Fund transforming the way government invests in Digital and ICT and driving digital change in NSW. Delivers independent oversight of NSW Government ICT and digital projects, including Gateway reviews and periodic health checks at key points in a projects lifecycle to support identifying the right projects, delivering them on-time, on-budget and eliminating risks. Transforms the way government works to solve problems through the Digital Design Toolkit, Design Standards and Design System, making it easier for teams to build and deliver great digital service. To find out more visit https://www.digital.nsw.gov.au/funding/ict-assurance Benefits of working for DCS - Accrued flexible leave - Hybrid working options- flexibility to work from home and office - Potential to work anywhere in NSW - Generous leave entitlements including up to 14 weeks parental leave - Access to health and well-being programs including Fitness Passport - Competitive pay and conditions Applying is easy! Launch your career to the next level by submitting your resume and a cover letter (cover letter maximum 1 page) outlining how you meet the skills and experience of this role. We will then get back in touch after the closing date with the next steps. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 09:59 am, 17 Sep 2025 Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process