Client Care Specialist Role Overview
This is an opportunity to make a meaningful impact in people's lives by providing pet aftercare support.
A leading provider of respectful and dignified pet cremation services, we seek a caring and detail-oriented Client Care Specialist to join our team.
* Deliver empathetic support to clients via phone, email, chat, bookings, and messaging platforms
* Coordinate pet viewings, ash collections, and client visits with professionalism and care
The ideal candidate will be emotionally intelligent, compassionate, and able to communicate effectively with clients and internal teams.
You'll work closely with our veterinary partners to provide exceptional service, ensuring the well-being of both pets and their owners.
About You
* Emotionally intelligent and compassionate toward animals and people
* Strong communication and customer service skills
Able to lift moderate weights and stand for extended periods, you'll also be comfortable using systems and following procedures.
Contribute to delivering premium customer service while making a difference in the community.