Unlock the Future of IT Support
We're seeking a highly skilled and motivated Systems Engineer to join our Managed Services Infrastructure team. As an integral part of our team, you'll be responsible for providing Level 2 IT Systems Support to our customers, ensuring their experience is nothing short of exceptional.
This role requires a deep understanding of IT infrastructure and a proven track record in troubleshooting and resolving complex technical issues. You'll work closely with our clients to understand their needs and develop solutions that meet their expectations.
As a key member of our team, you'll be involved in all escalated customer issues, including Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, project design and implementation, customer relationship engagement, onboarding, product development and reporting.
Responsibilities:
* Provide Level 2 IT Systems Support to customers of various managed services.
* Develop technical change requests, migration and test plans.
* Manage own time effectively and maintain timesheets and ticket records accurately.
* Participate in the after hours on-call rotating roster.
Requirements:
* Previous experience in a similar Server or Cloud support role.
* Microsoft Windows server and desktop troubleshooting skills.
* Working knowledge of MS Active Directory management, AzureAD and O365.
* Powershell and other scripting and automation.
* Azure, Microsoft365 and/or AWS deployment, platform management and support.
* Remote Access and Remote working – Citrix/RDS, VPN & SaaS delivered applications.
* Understanding of ITIL framework.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
Others:
* Professionalism and poise: Maintaining a dignified and professional demeanour across all interactions.
* Client-centric excellence: Delivering results that prioritise our clients' needs and ensuring their end-to-end journey is nothing short of exceptional.
* Elevating the company's success (not just your own): Understanding that we all win together.
* Extraordinary dedication: An eagerness to go beyond industry standards and expectations.
* Innovative mindset: A natural inclination to think creatively and a desire to collaborate with others who share this same perspective.
* Adaptive agility: Being versatile and responsive to the ever-changing technology landscape.
* A commitment to crafting new realities: Cultivating opportunities and creating positive experiences between colleagues, clients, and everyone you encounter.
* Continuous learning: An insatiable appetite for knowledge and skill enhancement, ensuring you're always at the forefront of your field.
* Empathetic engagement: Building strong, genuine connections with clients and team members by putting in the time to understand their perspectives and needs.
* Sustainability awareness: A consciousness about the impact of our actions on the environment and society, aiming for sustainable business practices.